What Happens When Your Order is Held:
Order Status:
If your order is placed and there are not enough funds in the selected wallet, the order will be marked as "Insufficient Credits."
This status means that the payment could not be processed because the wallet balance is too low to cover the order total.
Adding Funds to Your Wallet:
To resolve this, simply fund your wallet with the required amount. You can add money to your wallet using a credit card or any other available funding method.
Automatic Processing:
Once your wallet has enough funds, our system will automatically process the order without any further steps needed from you.
You will receive an update, and your order will proceed as normal.
No Need for Manual Action:
There is no need to manually re-submit or confirm the order once you add funds. The system will handle the rest as soon as the balance is sufficient.
Important Notes:
Check Your Wallet Balance:
Before placing an order, it’s a good idea to check your wallet balance to avoid delays. You can top up your wallet anytime before or after placing an order.
Order Processing Time:
Once the funds are added, processing is typically quick. However, depending on the payment method, there may be a short delay before the funds are available in your wallet.
Notifications:
You will be notified once your order is successfully processed, and it will proceed to the next stage of fulfillment.
Need Help?
If you have any questions about adding funds to your wallet or if you’re experiencing issues, feel free to reach out to our support team for assistance.