What to Do If Your Shipment is Lost or Items Are Unsatisfactory:
Contact Us Immediately:
If your shipment is lost or if the items you received are unsatisfactory, please reach out to us as soon as possible.
Send an email to orders@corporatemerch.com with the order number in the subject line for easy reference.
Provide Relevant Details:
In your email, please include your order number, a brief description of the issue, and any relevant details, such as tracking information (if available), photos of the unsatisfactory items, or any other helpful information.
What We Will Do:
Once we receive your email, our team will investigate the issue and do everything we can to make it right. Whether it's reshipping the items, issuing a refund, or offering a replacement, we will work to ensure you are satisfied.
Important Notes:
Time Sensitivity: Please contact us as soon as you notice an issue. The sooner we hear from you, the faster we can assist in resolving it.
Shipping Claims: For lost shipments, we will work with the carrier to investigate and determine next steps. In some cases, a claim may need to be filed.
Need Help?
If you have any questions or concerns about a lost shipment or unsatisfactory items, our team is here to assist you. Please don’t hesitate to contact us at orders@corporatemerch.com.
Thank you for choosing us!